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03/28/2024 06:03:15 am

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Microsoft Rolls out Firmware Update to Fix Second Battery Problem Affecting Surface Pro 3 Devices

Microsoft

(Photo : Getty Images) A logo sits illuminated outside the Microsoft pavilion on the opening day of the World Mobile Congress at the Fira Gran Via Complex.

Microsoft released a firmware on Monday to patch a second battery issue that affects some Surface Pro 3 devices. Microsoft quietly released the update which aims to address the problem of some Surface Pro 3 devices that use the LGC battery pack.

Microsoft did not release an official announcement regarding the update. However, on Tuesday, a Microsoft Surface Team Forum moderator told users that Microsoft has released an update regarding the battery issue and that it is available through Windows Update, according to ZDNet.

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Microsoft acknowledged the second battery problem affecting some Surface Pro 3 devices late in September. The acknowledgement came after Microsoft rolled out a firmware fix to address a different battery issue affecting selected Surface Pro 3 devices that use Simplo battery pack.

It appears that the two battery problems are somewhat similar. Surface Pro 3 users, with Simplo and LGC battery packs, reported that their devices experience extreme battery drain.

Microsoft said that it had received multiple complaints from Surface Pro 3 owners claiming that their devices do not charge and that some have diminished battery capacity. Microsoft said that the fix came in the form of a firmware update that "corrects the logic in the firmware component that functions as the 'fuel gauge' for the Surface Pro 3 battery, so that the actual battery capacity on devices with this particular part is accurately reported."

Microsoft added that once the firmware of affected Surface Pro 3 devices is updated, the full charging capacity will automatically correct itself over the next charge and discharge cycles, according to GSM Arena.

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