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Updated 9:12 AM EST, Tue, Jan 05, 2021

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Samsung Informs Galaxy Note 7 Owners to Stop Using Phone

Samsung Galaxy Note S7

(Photo : Getty Images/George Frey) Samsung has ordered customers to stop using the Galaxy Note 7.

A widespread battery defect on Samsung Galaxy Note 7 devices has led the South Korean tech giant to issue an order to customers informing them to stop using the device to prevent further injuries. Samsung said that it would also stop all sales of the Galaxy Note 7.

In September, Samsung issued a recall for 2.5 million units of the Note 7 after several complaints of the battery of the device exploding. Samsung later assured its customers that it would replace all the affected devices. However, there have been reports that even Samsung's replacement units are also prone to explosion.

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In a statement acquired by the BBC, Samsung said, "Because consumer's safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place."

Although Samsung is yet to officially confirm edit, a South Korean media outlet suggests that the tech giant will stop the selling the Galaxy Note 7 permanently.

Analysts say that Samsung's reputation is being put to a test with this fiasco. Samsung has been urged to create a viable contingency plan to deal with the situation. While Samsung had issued recall orders in the past, this is the first time that the company has experienced such a massive safety issue.

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