Uber has launched an updated customer support system, providing an in-app customer service support features.

The popular ride-sharing car service will move away from the support using traditional electronic means in favor of handling matters within its help section on the app. The new in-app feature aims to help resolve things more quickly and easily, both for riders and drivers. It was only available for those in the United States at first, but now the in-app is available worldwide.

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If the driver or rider sent an email to support@uber.com, they will receive an auto-response instructing them to submit their issue through the app and that no agent has received it. In the help section of the app, they can see their trip history and get the ability to report a variety of issues dealing with the trip, account, and payment. They can even find out what your rating is instantly. The goal is to provide as much automation as possible so the riders can solve their problems as quickly as possible.

Uber’s move to drop the email address for complains and issues it the result of the company’s rapid expansion across the globe. It also hopes to make the process of reporting problems more efficient. The company said that customer service via email does not work efficiently in countries with limited email adoption such as India and Indonesia.

“Ultimately, our goal is to create a product that’s so great you never need to contact customer service. In the meantime, we’re doubling down on our technology so that when you need to get in touch, it’s as quick and easy as getting a ride,” Uber said in their blog post.

In addition, this plan will help Uber to analyze properly what drivers and riders find problematic about the service and better address them. It may also help in decreasing the workload of support agents.

TagsUber, Uber in-app support, Uber email support, ride sharing